Privacy Policy

1 Information We Collect

When you contact us or engage our services, we may collect:

• Name, phone number, email address, and mailing address
• Business or organization name and account information
• Service requests, work orders, and communications related to your account
• Vendor and contractor contact information for management purposes
• Basic website usage data (IP address, browser type, pages visited)

2 How We Use Your Information

We use collected information to:

• Provide operations management, site coordination, vendor management, and client services
• Respond to inquiries, service requests, and account communications
• Schedule and coordinate maintenance, inspections, and vendor services
• Send account notifications, appointment reminders, and service updates
• Deliver one-time verification codes and account security communications
• Maintain accurate records and comply with applicable legal obligations
• Improve our website and service delivery

3 Text Messaging & SMS Communications

If you provide your mobile phone number and consent to receive text messages, we may send:

• Appointment and service visit reminders
• Account notifications and status updates
• Work order and service request updates
• Document request notifications
• Customer service responses
• One-time passcodes for account access

4 Information Sharing

We do not sell your personal information. We may share information with:

• Service providers and vendors — contractors, maintenance personnel, and technology platforms that assist in delivering our management services, bound by confidentiality obligations
• Legal requirements — when required by law, court order, or to protect our rights

No phone/mobile number information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We will not sell, share, or rent your SMS opt-in information to any third party for any reason other than to deliver the specific services associated with the campaign. However, we may share your personal data, including your SMS opt-in or consent status, with third parties that assist us in providing messaging services, such as platform providers, phone carriers, and other vendors involved in delivering text messages.

We do not sell personal information to third parties.

5 Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access or disclosure. No internet transmission is completely secure. We encourage you to avoid sending sensitive account information via unencrypted email or web forms.

6 Cookies

Our website may use basic cookies to improve functionality and understand how visitors use the site. You can disable cookies in your browser settings without affecting your ability to contact us or submit inquiries.

7 Data Retention

We retain contact and account information as long as needed to provide services and meet applicable recordkeeping requirements. Contact inquiry data from non-clients is retained only as long as needed to respond to the inquiry.

8 Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us below. You may opt out of SMS communications at any time by replying STOP. We will respond to all requests within 30 days.

9 Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

10 Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of our website following any changes constitutes acceptance of the updated policy.